FAQ

1. Click New trip on the Trips page. Give it a name (e.g. “Lisbon, June”) and a destination. Dates help us auto-group memories by day later, but you can leave them blank.
2. Add a plan from the picker — or, much easier, forward your booking confirmation email to plans@basho.travel (see below) and we’ll pull out the details for you.
3. Open Memories on the trip to upload photos, videos, voice memos, or text cards as you travel.
4. When you’re back, click View Book on the trip detail page to see the magazine-style keepsake view.

• Build a trip from photos. In the New trip dialog, choose Build a trip from photos and pick shots from a trip you already took. Bashō reads each photo’s date and location, reconstructs the days and stops, drops pins on the map, and imports the photos as memories — all on an editable review screen before anything is saved.
• Upload a travel-agent itinerary. Have a PDF itinerary from an agency? In the New trip dialog choose Upload an itinerary PDF and we’ll parse every plan, geocode it, and let you review before creating the trip.

You forward your airline / hotel / restaurant confirmation emails to a personal Bashō address. We read the email, pull out the relevant details (provider, dates, addresses, confirmation numbers), and place them in your Inbox as “unfiled” plans. You pick which trip each plan belongs to.

We never auto-file. The user always confirms which trip a plan goes on.

1. Forward your bookings to plans@basho.travel. It’s the same address for everyone — we match the email to your account by the address you send it from.
2. So forward from the email on your Bashō account. If you also forward from another address (a work account, a partner’s phone), add it first under Settings → Emails I forward from so we know it’s you. Saving plans@basho.travel as a contact named Bashō keeps it one tap away on your phone.
3. Open the booking confirmation email (in Gmail, Apple Mail, Outlook, whatever you use).
4. Hit Forward. Paste your forwarding address in the To: field. You don’t need to add a subject or body — the email is the payload.
5. Hit Send. Within about 30 seconds, the plan will appear in your Inbox tab. Tap it, pick the trip it belongs to, and it’s filed.

Tip: forward as soon as you book. The longer you wait, the more emails pile up at the end of the trip.

Read-only access to your Gmail (the gmail.readonly scope). We can read your messages; we cannot send, delete, or modify anything.

We only fetch messages that match a travel-keyword search. We do not read your personal correspondence, financial accounts, or anything outside the travel-keyword filter.

1. Open Settings from the top-right menu.
2. Find the Gmail section. Click Connect Gmail.
3. Google will ask you to confirm. Approve the read-only scope. You’ll return to Settings with Connected as you@gmail.com.
4. Click Scan now. We’ll pull up to 50 travel-keyword messages from the last 90 days. They land in your Inbox.

• Create a public share link — anyone with the URL can view the trip read-only, no account needed.
• Invite collaborators by email with viewer or editor permission. Editors can add plans, upload memories, and edit details.

Yes. The printed Bashō book is a landscape lay-flat hardcover — the kind that opens flat so photos can run across the spread — for $99, printed and shipped to you.

Open a trip, click Preview Print Book to design it, then place your order. The trip needs at least one photo memory of your own so the book has something to print.

During the closed beta, yes — specifically when you’ve reported a bug we’re investigating, or when we’re tracking down a problem affecting multiple users. We do not sell your data, use it for advertising, or use it to train models. Full detail in the Privacy Policy.

If you’d prefer your account not be inspected, email hello@basho.travel and we’ll honor that — with the caveat that we may not be able to debug specific issues you report without seeing what you’re seeing.

A few things to check:

• Did you forward to plans@basho.travel (spelled exactly), and from the email on your Bashō account? If you sent it from a different address, add that address under Settings → Emails I forward from and forward again.
• Wait 30–60 seconds — parsing isn’t always instant, especially for long emails.
• Check that you forwarded the original confirmation, not a reply or a calendar invite. Plain HTML/text emails parse best.
• If it still doesn’t show up, hit the Feedback button and tell us — include the airline / sender so we can investigate.

The keyword search is intentionally narrow to avoid pulling non-travel mail. If your bookings come from a provider we don’t match yet, forward one or two manually first — you can still use forwarding even with Gmail connected.